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Shipping & Delivery

PROCESSING/INSPECTION PERIOD

For all orders that are placed, please advise that we undergo a processing/inspection period before shipping your item(s) out.

Within this period of time, we thoroughly inspect the quality of the goods to make sure everything is in proper order and of maximum quality, as well as safely packaging and securing the goods for shipment. 

PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR ORDERS TO BE SHIPPED

SHIPPING

Once order processing/inspection periods are complete, we will then ship out your order.

You will receive an email with your tracking number once it becomes available.

Please allow at least 2-4 additional business days for tracking information to show any source of update. Sometimes the shipping courier can have a delay with reporting the status of your package. 

If you do not receive any notification or have any questions regarding your shipment/order status, please contact us at anytime with your order number here: hello@astromerchandise.com

ESTIMATED DELIVERY TIMES

COUNTRY

CARRIER & TIMING

TRACKING LINK

United States

USPS, 10-20+ Business Days

Territories: 20-30+ Business days  

USPS Tracking

Canada

Canada Post, 10-20+ Business Days

Canada Post Tracking

United Kingdom

Royal Mail, 10-20+ Business Days

Royal Mail Courier Service

Ireland

An Post, 10-20+ Business Days

An Post Tracking

Australia

Australian Post, 10-20+ Business Days

Australian Post Tracking

Germany

Germany DHL, 10-20+ Business Days

German DHL Tracking

New Zealand

New Zealand Post, 10-20+ Business Days

NZ Post Tracking

France

La Poste, 10-20+ Business Days

La Poste Tracking

Spain

Correos, 10-20+ Business Days

Correos Tracking

Italy

Poste Italiane, 10-20+ Business Days

Poste Italiane Tracking

Japan

Japan Post, 10-20+ Business Days

Japan Post Tracking

Other International

International Shipment with Tracking, 10-31+ Business Days

International Tracking

DELIVERY DISCLAIMERS

ORDER CHANGES & CANCELLATIONS

We begin processing all orders for shipment the very next business day and it may be impossible to cancel or make any changes once it has undergone this process. 

If you need to cancel or make any changes with your order, it is your responsibility  to contact us the same day the order is placed.

We cannot guarantee any cancellation or changes to your order if you contact us any time beyond the same day you have placed your order. 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at hello@astromerchandise.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or resend a replacement to the correct address at a discounted price.

MORE DELIVERY INFO

We may need to send your order in separate packages depending on the quantity that is ordered. Please do not be alarmed if you do not receive all of your items at once and feel free to contact us at hello@astromerchandise.com for further updates on your order.

If your tracking information states that your package was delivered and you have not received it, you must address this issue with your local post office.

We do not hold responsibility for packages that state to be delivered, but are not received.

Please know that some shipping couriers can face complications with delivering a package to your location. If this happens, it can remain in their facility until it is picked up by the customer. If it is not picked up in a timely manner, the package will then be sent back to our warehouse. The only solution we can provide in these instances is to resend the package once we receive it. 

To allow free shipping costs to our customers, some of our items may not include a box with the product in order to pass the weight requirements by shipping couriers. Whether the product you order includes a box or not will be notated in its product page description. 

If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

 

** HOLIDAY SEASON DISCLAIMER **

Because we explicitly explain the expected time of delivery per your location in our Shipping & Delivery page, and also in your order confirmation receipts, we are not responsible for any orders that may not arrive before Christmas or any holiday event. 

Please make sure to pay close attention to our expected times of delivery in correspondence with the day you placed your order with Latuki. 

We do our absolute best to process and ship out all orders as quick as possible. However, due to increased demand in the holiday season, delivery times can be unexpectedly delayed either by the shipping courier (in which we have no control over) or from a back order in stock. 

Our estimated times (stated above) for order processing before shipment and delivery can vary since the shipping company can take longer than normal due to the Holiday Season. Again, we do not have control over the speed in which shipping companies can process and ship out orders because complications can arise at any point in time which can then cause a delay.

All of these disclaimers are explicitly explained in our Shipping & Delivery page and order confirmation receipts. Therefore we will not issue any refunds for orders received after Christmas unless it falls under the terms of our 30 day money back guarantee.

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by us, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

RETURNS

By placing an order, you are responsible the cost of return shipping back to us. Please refer to ourreturn policyfor further information on how to return your packages.

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